Warranty Objects

All the products manufactured or provided by Shinova Medical Co., Ltd. (or Shinova Systems Co., Ltd.)


Warranty Period

  Products

  Warranty Period

  Service Methods

  Shinova Veterinary Products

  12 months (free of charge)

  Send replacement parts or return the whole machine

  Shinova Animal Monitor

  Shinova Ultrasound Scanner

  18 months (free of charge)

  Send replacement parts or return the whole machine

  Accessories

  6 months (free of charge)

  Send replacement parts or return the whole machine

  Consumables

  No warranty

  N/M

Note: The above products are applicable to the medical and veterinary use.


Warranty Terms

1.  The warranty period is valid from the shipping date of Shinova’s products.

If the shipping date is not confirmed because the customer lost the proforma invoice or sales contract, the warranty period is valid from the manufacturing date on the label plus 45 days.

2.  Within Warranty:

Shinova provides the replacement parts for free, and also provide the repair guider and technical support for free.

3.  After Warranty:

Shinova provides the replacement parts and charges some material costs. The repair guider and technical support are provided for free.

4.  The following conditions are not covered:

a)   the damage caused by improper use (e.g. screen splintering, cable disconnection, improper sterilization).

b)   the damage caused by accident or human factor (e.g. drop down, water penetration, excessive extrusion, improper voltage).

c)   the damage caused by force majeure (e.g. fire, earthquake, flood, etc.).

d)   the actions of installation, use, maintenance and keeping are not according to the user manual.

e)   product label and serial no. is lost and not distinguished.

f)   Any modification, disassembly and repair without Shinova’s authorization.

g)   the damage caused during the transportation of return.

h)   out of warranty period.


Return Terms

1.    The return must be arranged according to the service instructions that made by Shinova’s engineer.

The service instructions include: product name, product value, HS code and other comments (e.g. No Commercial Value).

If the customer don’t make it as required and the goods are lost during transportation or confiscated by China customs, Shinova does not have any responsibility for it.

2.    Within Warranty:

The customer is responsible for freight & insurance charges when the machine is returned to Shinova for repair service, and Shinova is responsible for the freight & insurance charges to send back to the customer.

3.    After Warranty:

The customer is responsible for all the freight, insurance charges and repair charges.

 

 




Customer Service Center

SHINOVA MEDICAL CO., LTD.

Address: Room 707, Xianglu Mansion, No. 3009 Gudai Road, Shanghai 201100, China

Tel: +86-21-64274080

Fax: +86-21-64274060

Service: service@shinova.com

Http://www.shinova.com (Medical Health)

Http://www.shinovavet.com (Animal Health)

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